Aeotec support.

Support for Aeotec’s home control devices is split into 3 different categories.

User guides.

If you’re in need of assistance with any of Aeotec’s Z-Wave range, the best place to start is with our digital user guides. These include step by steps details on how to setup and use each of our products, along with links to download any firmware updates that may have been released.

User guides and specific tips and tricks can be accessed in this list of devices.

Command class documentation.

If you’re in need of command class documentation for the customisation or integration of our Z-Wave devices, they can be downloaded from this archive. The archive is separated into our 1st and second generation devices that utilise the 300 series Z-Wave chip, and into our Gen5 and 6 devices that utilise Z-Wave Plus.

Get in touch.

Z-Wave has the best support community of any home automation technology, with forums always buzzing with advice and support. If you’d like to receive support directly from Aeotec, please get in touch via our contact form. If your support enquiry relates to the use of our product with a Z-Wave gateway, we also recommend reaching out to the support channels offered by that gateway’s makers. There are a lot of gateways on the market, and we don’t know the nuances of each and every one.

New releases.

Aeotec has a number of new products in development for 2017, with the next of them to be announced in the near future. To find out what's new and when they're released, be sure to sign up to our newsletter. You can subscribe below and have Aeotec and home automation news delivered directly to your inbox.

Subscribe to our mailing list